IT Support Specialist

Position Summary

The IT Support Specialist is a full-time, on-site (5 days/week) position located in McLean, VA, responsible for providing hands on technical support, conference room readiness, Google Workspace administration, hardware lifecycle management, and direct government client support.

This hybrid role includes billable responsibilities while also supporting internal corporate operations such as facilities coordination, onboarding/off-boarding, vendor communication, and occasional front desk coverage.

The position additionally supports company-wide IT, security, and compliance initiatives, including documentation efforts and alignment with CMMC and NIST requirements.

Key Responsibilities:

• Maintain daily onsite presence (8am–4pm preferred), with flexibility for earlier arrival when needed.
• Prepare and support conference rooms, including:
• Network and internet checks
• Printing assistance
• HDMI/USB-C connectivity

• Setup and troubleshooting of Logitech Meetup, Google Meet hardware, and related AV devices

• Coordinate and track GFE equipment shipments:

• Ship Chromebooks and other devices
• Receive, wipe, and reissue returned equipment
• Deliver polished, professional customer service to all government personnel.
• Submit weekly status updates and support additional client deliverables.
• Ensure consistent on-site coverage in coordination with the Office Manager.
• Serve as the primary in-office point of contact for all IT support needs.
• Troubleshoot issues related to:
• Windows and ChromeOS
• MFA access
• Printing and peripherals

• User