Pharmacy Technology Client Liaison

Overview

The
Pharmacy Technology Client Liaison
is an IT professional with hands-on experience as a computer support technician and a clear understanding of the pharmacy process. This role involves communicating appropriately and timely in the delivery of services detailed in various Scopes of Work.

SECURITY REQUIREMENTS:
Security Clearance required per site/correctional facility requirements.

Position Location

This position is primarily remote; however, candidates must reside in the Sacramento, CA area. Occasional on-site support may be required to assist with pharmacy technology systems, troubleshoot equipment, or collaborate directly with on-site staff.

Who We Are

VytlOne
is the nation's only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering
excellence
through tailored strategies and collaborative partnerships. At VytlOne, we're not just transforming pharmacy—we're making a
purposeful impact
on the communities we serve.

Why Choose a Career at VytlOne?

At
VytlOne
, our
purpose
is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of
authenticity
, where you're encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as
One Team
, united by a bold mission and a spirit of innovation. Here, you'll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Responsibilities

• Establish and maintain strong relationships with vendors, partners and clients.
• Monitor and report upon Service Level Agreements
• Coordinate and collaborate with system upgrades and other implementations.
• Create project plan for system changes.
• Assist in management and escalation for Help Desk requests.
• Troubleshoot system issues.
• Assist with maintenance of servers and printers.
• Training for new users and changes to systems
• Document system changes and create such training materials as are necessary.
• Promptly report any allegations of impropriety to the Compliance Department.
• Comply with Maxor's Ethical Business Conduct policy and Maxor's Compliance Program.
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.
• Must be able to cope with the mental and emotional stress of the position.
• Maintain regular attendance in accordance with established policies.
• Perform other job-related duties as assigned.

Qualifications

Education:

• Associate's degree in information technology or related field.
• Equivalent experience in an outpatient or retail pharmacy setting may be substituted for Associates degree. Certified Pharmacy Technician certification required.

Experience:

• Specialized experience that includes working knowledge of pharmacy (retail, Skilled Nursing and/or acute care) with front end and backend fulfillment processes.
• 1-2 years' experience in project management, a plus.

Knowledge, Skills, and Abilities:

• Understanding of Software Maintenance Process and testing capabilities
• Experience in creating training and workflow documentation
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Support and collaborate with internal and external stakeholders.
• Ability to triage hardware and software issues and escalate with recommendations for timely solutions.
• Understanding of and experience with application development and implementation.
• Experience with Electronic Health Records and system integration.
• Excellent interpersonal skills
• Critical thinking and organizational skills
• Experience in conducting end user training sessions
• Proficient in Microsoft Office Products and SQL
• Ability to communicate effectively and concisely with a wide spectrum of health care, information technology and administrative team members.
• Ability to rapidly modify or shift priorities to meet client/patient needs as required.
• Familiarity with Pharmacy Benefit Management (PBM) processes and healthcare interface standards such as HL7, NCPDP D.0, and ASAP 4.2B is desirable

SECURITY REQUIREMENTS:
Security Clearance required per site/correctional facility requirements.

WE OFFER

At
VytlOne
we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You'll work with a mission-driven organization focused on improving healthcare outcomes

• Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

VytlOne (formerly Maxor) is an EOE, including disability/vets