Branded Website Supervisor

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees in our climate-controlled plants.

Summary:A Branded Website Supervisor will demonstrate the ability to work independently and within a team environment. In this position, one must be detail oriented and demonstrate sound judgement with superb time management skills. They will manage the Branded Website team and make sure that the team communicates and provides support to the Printer Bridge/Zoo customers in a timely and professional manner. They will work with the Director of Customer Relations in planning updates to the platform, feature upgrades and consistently coming up ways to improve customer experience.

Schedule: Monday - Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:00 AM – 5:00 PM PST, or similar.

Salary Range: $70, ,000 annually

Compensation commensurate with experience.

Tentative Start Date: January 1, 2026

Note: We ask that internal applicants speak with their current manager regarding their interest in this role to ensure transparency and support throughout the application process.

Essential Duties and Responsibilities include the following:

• Lead the day-to-day operations of the Branded Website team, providing coaching and direction to drive employee engagement and customer satisfaction.
• Monitor service levels, productivity, and performance metrics; report trends and results to management.
• Evaluate team performance and deliver ongoing coaching to enhance customer experience, quality, and efficiency.
• Serve as the primary point of escalation for complex customer support issues.
• Manage and assign support tickets for Branded Website customers, ensuring timely and accurate resolution.
• Partner with the E-Commerce Technical Specialist to understand customer needs and deliver effective solutions.
• Identify and implement new initiatives to improve customer experience and support business growth.
• Maintain design standards to ensure templates, elements, and finished solutions function across browsers and screen sizes.
• Contribute to the development of eCommerce processes, best practices, and digital experience enhancements; stay current on industry trends.
• Provide customer training, demos, and maintain the Branded Website Learning Center.
• Process new Printer Bridge registrations in HubSpot, verify customer information, and coordinate contract execution with Legal.
• Oversee DNS implementation, storefront setup, and coordination with internal teams.
• Create and maintain customer billing profiles in Recurly, ensuring accurate subscriptions.
• Guide customers through onboarding, including nameserver updates, storefront access, and initial configuration.
• Collaborate with 4over Tech and PIAB Tech teams (Jira/Slack) to track and resolve platform, API, and product issues.
• Review PIAB automated imports related to 4over API product updates and communicate changes to customers.
• Manage monthly PIAB vendor billing and coordinate invoice processing with Accounts Payable.
• Work quarterly with the Accounting Manager to approve Zoo BWS commission payouts.
• Oversee Wix website