Loan Servicing Specialist

Position Title: Loan Servicing Specialist

Department: Loan Operations

Position Summary:

The Loan Servicing Specialist will support the broader loan operations team by supporting the day-to-day operations of loans in a broad range of industries that require special handling and industry knowledge. Responsible for a variety of activities to ensure data integrity of loans, including onboarding in the core loan system and perform quality review of loan documentation. The ability to work in a demanding environment with high volume and be able to multi-task while having excellent communication skills, both orally and writing, are important. Candidates should have experience with all loan operation functions while managing multiple workflow systems.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage and directly support a wide-ranging loan portfolio primarily consisting of commercial loans to include real-estate, construction, and varying business industries.

Manage the day-to-day workflow delivering superior service to internal client partners.

Duties include onboarding, servicing, and quality review of the loan portfolio.

Read and interpret credit agreements ensuring all policies and procedures are consistently met.

Ability to work independently on day-to-day tasks, utilizing prior experience, knowledge, and continuing education.

Perform high volume transactions including approving loan activity (fundings, repricing, payments, etc.) as instructed in accordance with credit agreements.

Accurate calculation and tracking of interest and fee accruals at various rate levels.

Review daily reports to ensure all maintenance, payments, and advances have been completed accurately.

Monitor and escalate past due principal, interest, and fees to ensure accuracy.

Communicate with lines of business partners, managers, and other operations partners regarding loan transactions, research, and exceptions.

Promptly identify, communicate, and remediate errors.

Help advance positive change within the team and the organization.

Foster a collaborative teamwork environment.

Performs all other duties as assigned.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Job Type:

This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.

Work Environment:

This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.

Physical Demands:

This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

Mental Demands:

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

Education and Experience:

High School Diploma, GED, or equivalent certification

At least 2-4 years of banking experience

2+ years of experience with FIS (IBS)

Preferred Qualifications/Requirements:

• Bachelor's Degree or Military experience
• 6+ years of banking experience, preferably in commercial loan operations