Service Advisor

Job Overview:

The Service Advisor is the liaison between customer and the service department, assisting customers with any inquiries and vehicle repair service.  As a key face of the service department, professionalism, integrity and strong interpersonal skills are crucial to uphold our excellent reputation.

Key Job Responsibilities include:

• Greet customers when they arrive in a friendly and professional manner.
• Verify warranty and service contract coverage when initiating a repair order
• Perform walk around inspections and advise customer of maintenance needs based on manufacturer requirements.
• Accurately document customer concerns, assist technicians when needed to verify concerns and ensure vehicle is fixed right the first time.
• Act as liaison between customer and technician.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Follow up with customers and provide repair status updates on a daily basis.
• Gain knowledge by participating in educational opportunities, keeping up with manufacturer's publications and completing required training.
• Inform customers about potential cost savings and warranty protections
• Assist customer with deciding to fix their car through the dealership's shop or trading the vehicle in
• Drive loyalty by providing exceptional customer service