Help Desk Technician

Position Summary:

 The Help Desk Technician is responsible for managing daily end-user support and ensuring efficient resolution of incoming technical issues. This role maintains momentum in the ticket queue. The position involves regular interaction with employees across the organization and requires a strong customer-service mindset.

Key Responsibilities:

• Deliver first- and second-level technical support via phone, email, Microsoft Teams, and in person for approximately 350 Windows/Microsoft 365 users.
• Address common support needs including password resets, Office 365 applications, Teams, OneDrive, SharePoint, printer configuration, laptop imaging and deployment through Intune, VPN access, Wi-Fi connectivity, basic network troubleshooting, and