Business Operations Analyst

Salesforce Reporting, Dashboards, Queues = 50%

Analytics of the data and reporting = 50%

Experience with Salesforce and generating Salesforce reporting Exceptional attention to detail to ensure data integrity and accuracy in all tasks.

A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment.

Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions.

Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus).

Effective communication skills to interact with cross-functional teams and convey information clearly.

Data Entry: Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date.

Reporting: Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics.

Ticketing: Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution.

Real-Time Monitoring: Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed.

Reskilling: Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit
to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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