Barista / Kitchen Supervisor

We are actively seeking passionate and creative individuals who love the smell of baked goods as much as we do. We prefer those with food service experience, specially in a café setting. We have a staff diverse in age, gender, race, language, and class; all are welcome here.

Specifically looking for a teammate with 30-40 hrs of availability. Weekdays, some nights and weekends.

The pay range noted is inclusive of tips.

Please also complete the screener questions via the link below.

Duties & Responsibilities

• Provide friendly, consistent, and accurate customer service;
• Prepare drinks for and create a positive atmosphere for our teammates and customers
• Prepare baked goods for cases – cookies, Mexican breads, and cupcakes;
• Fry churros, buñuelos, flores, and cook crepes, etc. for customers at point of service;
• Prep chocolate for various uses;
• Handle and diffuse escalated customer or operational situations;
• Maintain bar/kitchen equipment, wash dishware, and keep the kitchen clean;
• Ensure the whole team is 100% compliant with Food Safety rules
• Maintain stock and manage weekly supply/food ordering
• Work on cool new drink and food ideas as well as process improvement. Ensure the Bar and/or Kitchen staff are aware of additions/updates to the menu.
• Work with the Floor Supervisor when teammates are having attendance issues or if they need reminded of company policies
• Handle elevated conversations with teammates that may include write up and termination topics.
• Coach, train and mentor bar/kitchen teammates when needed and coordinate training as needed for new teammates

Qualifications

Required Qualifications:

• High school diploma or equivalent;
• More than (1) year customer service experience in a café or restaurant environment; and

Preferred Qualifications:

• Experience with electronic cash registers, Microsoft operating systems, Microsoft Office software, and standard office equipment;
• ServSafe Certified;
• Fluent in Spanish a plus.

Skills & Abilities:

• Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;
• Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things; have an appreciation and respect for people of all races, genders, sexual orientation, socio-economic class, etc.;
• Oral Communication: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions;
• Problem Solving Skills: Identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions; use reason even when dealing with emotional topics;
• Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration; accept responsibility for own actions; follow through on commitments; and
• Productivity: Complete work in a timely manner; and strive to increase productivity.

Working Conditions

• Retail hours: Nights, weekends, early mornings and some holidays
• Frequent need to lift at least fifty (50) pounds;
• Ability to sit and stand for long periods of time;
• Frequent need for oral, written and auditory communication;
• Frequent mobility to move about the kitchen and chocolatería; and
• Frequent repetitive hand and wrist motions.

What We Offer

• Our employees have access to Advanced Reader's Copies the store receives.
• Our employees receive a discount on books, food, and beverages they purchase.
• We pay a living wage in congruence with Orange County's standards.
• Health care, dental, and vision benefits.
• Many on our staff are poets, writers, directors, artists, teachers, and activists. You're sure to find kindred spirits here.
• The opportunity to meet many fascinating authors and writers as they tour through Chapel Hill.

Please also complete the screener questions via the link below.

Job Types: Full-time, Part-time

Pay: $ $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid training

Work Location: In person