Night Auditor

We offer great benefit options, paid vacations (1st year, 1 week, 2nd year, 2 weeks and 5th year, 3 weeks), 9 paid holidays, and 401(k) plan with 3% company match.

We have full time and part time positions available.

Description:
YBMG is seeking an experienced Sales Agent/Night Auditor with at least 5 years proven experience.

Responsibilities and Requirements:

• Welcome, greet, interact, and assist guests in a professional manner.
• Provide excellent service within the property's service standards.
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.
• Answer property questions; provide accurate information regarding rooms.
• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Ensure the privacy and confidentiality of guests.
• Register and assign rooms to guests.
• Control and issue keys to rooms.
• Verify correct charges and credits are posted to the corresponding guest folio.
• Collect all required guest profile information during check-in process.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints within scope of authority, otherwise referring matters to Front Desk management.
• Bi-lingual English/Spanish a plus but not required.
• Perform other job related duties as assigned.
• High standard of integrity and professionalism is required at all times.
• Drug free at all times.
• A high school diploma or GED required.
• Benefits including medical, dental, optical, & paid vacation and 401K available.
• Availability to work flexible schedule and work every weekend.

Most shifts will be 1:30pm-10pm. Office closes at 9pm.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person