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Customer Care Coordinator
- Brentwood, California, United States
- Brentwood, California, United States
À propos
Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities/Qualifications Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Nashville, TN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.Key Responsibilities:
- Provide excellent internal and external customer service
- Answer reception and customer service calls and determine the appropriate action
- Provide administrative/clerical support for the Customer Care team
- Prepare and maintain customer records, job files and database tracking logs
- Follow-up with customers, subcontractors and vendors as necessary
- Prepare and distribute weekly and monthly reports
- Assist the operations team with accounts payable
- Various other administrative/clerical duties
- Exceptional customer service skills
- Proven ability to address tense customer interactions appropriately
- Upbeat and positive/can do attitude
- Strong verbal and written communication skills with great listening skills
- Ability to follow through to a satisfactory conclusion
- Strong computer skills including Word, Excel, and data entry
- Must be organized, detail-minded and adaptable
- 1-3 years previous office/administrative experience
- High school degree required; Associates or Bachelor's a plus
- Office work experience required
- Previous experience in the homebuilding industry a plus
- Medical, dental and vision
- Life, AD&D, and critical illness insurance
- Wellness rewards
- 401(k) savings plan
- Profit Sharing
- Paid time off increasing with tenure
- Tuition reimbursement
- Long and short disability and Parental leave
- Employee discount program on the purchase of a Drees Home
- Employee Assistance Program and much more
Summary
Excellent salary and bonus potential.Join a special team that works together to make Drees a successful company and a rewarding place to work
Compétences linguistiques
- English
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