Front Desk Agent

POSITION SUMMARY
Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, provides information regarding hotel facilities and guest accommodations to meet LM Services' high standards of quality.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS
Greet customers immediately with a friendly and sincere welcome.  Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by obtaining data from the guest and/or reservation print out.  Input information via computer or through a manual process. Confirm pertinent information, including number of guests, room preference, special requests and departure date. Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process.
Obtain and verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house