Admissions Coordinator

This is a remote position.

Role Summary

The Admissions Coordinator performs standardized administrative and operational support duties for the admissions function at Peaks Recovery Centers (PRC). This role serves as the primary intake and routing point for inbound admissions calls and supports Admissions Specialists by collecting required information, entering data into designated systems, and communicating predefined information regarding programs, processes, and next steps. The role follows established procedures, scripts, and workflows and does not exercise independent authority over admissions decisions.

Essential Functions  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer inbound admissions calls and conduct preliminary intake using established questions and criteria
  

• Screen callers to determine preliminary qualification and route calls according to defined admissions protocols
  

• Provide callers with standardized information regarding PRC programs, availability, and admissions process
  

• Identify callers who do not meet admission criteria and provide appropriate referrals using approved resources
  

• Accurately document caller information and admissions activity in CRM systems, including lead conversion, assignment, or closure with documented rationale
  

• Enter required demographic, contact, and intake information into CRM and related systems prior to admission, including phone number, address, date of birth, level of care sought, emergency contact, and other required data fields
  

• Maintain communication logs and ensure timely and accurate transmission of information to Admissions Specialists
  

• Complete scheduled calls, forms, and callbacks as assigned
  

• Assist with insurance information intake and Verification of Benefits (VOB) processing according to established procedures
  

• Utilize call tracking systems accurately and in compliance with reporting requirements
  

• Provide administrative support to Admissions Specialists, including data entry, document processing, and internal communications via chat and email
  

• When assigned to weekend coverage, prepare and communicate VOB orders based on urgency and established timelines
  

• Complete assigned weekend follow-ups and administrative tasks, including creating and assigning tasks within designated systems
  

• Document admissions handoffs and communicate continuation details to clients, families, and internal team members using approved systems
  

• Maintain working knowledge of admissions policies, procedures, and program descriptions
  

• Attend required admissions team meetings and meetings with the Admissions Director
  

• Complete all required documentation accurately and within required timeframes
  

• Maintain confidentiality of client information in compliance with applicable laws and PRC policies
  

• Comply with all applicable federal, state, and local regulations, PRC policies, and ethical guidelines
  

• Complete required training, competency assessments, and policy acknowledgments
  

• Perform additional administrative duties as assigned
  

Competencies  

• Administrative accuracy and attention to detail
  

• Clear verbal and written communication
  

• Ability to follow established procedures and workflows
  

• Time management and task prioritization
  

• Professional customer service skills
  

• Basic computer proficiency and data entry accuracy
  

• Ability to work collaboratively within a team-based environment
  

• Adaptability within structured processes
  

Supervisory Responsibility  

This position has no supervisory responsibility.

Work Environment  

This position operates primarily in an administrative office environment and routinely uses standard office equipment, including computers, phones, and electronic record systems. The role involves extended periods of computer and phone use. Noise level is typically quiet to moderate.

Physical Demands  

While performing the duties of this position, the employee is regularly required to sit, talk, hear, and use hands to operate computers and phones. The employee may occasionally be required to stand or move within the workspace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type / Expected Hours of Work  

This is a Full time position. Standard hours of work are: Monday- Friday 8am - 4 PM MST. 

Travel  

Required Education and Experience  

• High School Diploma or equivalent preferred
  

Preferred Education & Experience  

• Certified Addiction Specialist (CAS) license preferred but not required
  

• Peer Recovery Coach Certification may be accepted in lieu of licensure
  

Work Authorization / Security Clearance