Resort Pool Manager

The Pool Manager is responsible for the overall management and operation of the resort's pool, ensuring a seamless and elevated guest experience. This role oversees lifeguards, pool attendants, and poolside food & beverage operations, ensuring exceptional service, safety, and cleanliness. The Pool Manager is a hands-on leader who thrives in a dynamic environment and is committed to maintaining the highest standards of hospitality.

Operations & Service Excellence

• Ensure the pool area operates smoothly, providing a luxury experience that aligns with the resort's standards.
• Oversee poolside F&B service, ensuring efficiency, quality, and timeliness of food and beverage offerings.
• Maintain a clean, organized, and visually appealing pool environment, coordinating with overnight cleaners and maintenance teams.
• Monitor guest feedback and implement improvements to enhance the overall experience.

Team Leadership & Management

• Lead, train, and schedule lifeguards, pool attendants, and F&B staff, ensuring full coverage and exceptional service.
• Conduct regular training on safety procedures, guest service, and F&B operations.
• Foster a positive, team-oriented culture that emphasizes accountability, professionalism, and engagement.

Safety & Compliance

• Enforce all pool safety protocols, ensuring lifeguards are properly trained and certified.
• Maintain compliance with all health, safety, and sanitation regulations.
• Monitor water quality, coordinating with engineering to ensure proper chemical balance and cleanliness.
• Respond promptly and effectively to any emergencies, guest concerns, or incidents.

Financial & Administrative Duties

• Manage poolside revenue and expenses, optimizing profitability without compromising guest experience.
• Track inventory and coordinate orders for poolside F&B, towels, and supplies.
• Develop seasonal promotions and special events to drive poolside engagement.
• Work closely with F&B leadership to refine menu offerings and streamline service execution.

• High school or equivalent education required.   Experience preferred.

• Must be able to speak, read, write and understand the primary language used in the workplace.
• Must be able to read and write to facilitate the communication process.   
• Requires good communication skills, both verbal and written. 
• Must be able to stand for a minimum of 8 hours per day.  
• Requires manual dexterity to use and operate all necessary equipment.
• 2+ years of leadership experience in luxury hospitality, recreation, or pool operations.
• Knowledge of pool safety regulations and lifeguard management.
• Experience in F&B operations, with a focus on high-end poolside service.
• Exceptional leadership, communication, and problem-solving skills.
• CPR & Lifeguard Certification (or willingness to obtain).
• Ability to thrive in a fast-paced, outdoor environment.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.