Service Manager

Service Manager - Commercial HVAC Operations

Location:
Montgomery, AL (Relocation package available)

Job Type:
Full-Time, Direct Hire

Compensation:
Competitive Salary $100k - $150 (DOE and flexible for the right candidate) + Performance Bonus + Exceptional Benefits

Company Overview
A leading, rapidly growing commercial/industrial HVAC service provider is seeking a highly motivated and experienced
Service Manager
to take full operational and financial leadership of its Montgomery, AL office. This is a strategic role reporting directly to the Operations Manager, responsible for driving service profitability, maintaining high customer standards, and building a world-class team.

Key Responsibilities (P&L and Operations)

The Service Manager is a key leadership position focused on operational efficiency, team development, and gross profit redemption.

• Leadership & Team Development
• Build the Team: Actively identify, establish, and mentor field leaders, including setting clear expectations and establishing the service workflow/chain of command.
• Staff Mentorship: Provide daily support to lead technicians, teach problem-solving techniques, and develop programs to improve the technical skills of the entire service staff.
• Recruiting: Proactively manage recruitment efforts to find and hire Service Technicians, maintaining a minimal resource bench at all times.
• Financial & Profit Management
• Gross Profit Redemption: Drive financial performance through utilization of Agreement Performance Reports (APRs) and close management of Cost Variance.
• Resource Control: In conjunction with the Operations Manager, effectively manage and control equipment, material, and tool utilization costs to ensure efficient field operations.
• Business Planning: Lead Annual Planning and Quarterly Forecasting in conjunction with the General Manager, including reviewing historical data and forecasting future manpower (by type) and vehicle requirements.
• Operational Planning & Customer Accounts
• Maintain daily communication with the Operations Center to Plan, Delegate, Organize, and Prioritize service activities.
• Assure proper staffing, training, tools, and procedures are in place to complete all work in a cost-effective manner.
• Oversee the management of customer accounts, ensuring all preventative maintenance standards and quality commitments for emergency and spot calls are consistently met.
• Provide support to the Sales team, including generating qualified leads, assisting with site surveys, and attending verification meetings.

Required Competencies & Qualifications

• Experience: (Insert specific years of experience, e.g., 5+ years) of progressive experience in Commercial HVAC, with at least (Insert specific years, e.g., 2+ years) in a management, supervisory, or senior leadership capacity.
• Technical Knowledge: Comprehensive technical knowledge of commercial HVAC equipment and concepts. Ability to quickly assess equipment (e.g., 10-50 ton units) and determine the correct course of action (repair vs. replace).
• Business Acumen: Demonstrated understanding of P&L principles, contractual obligations, and experience with operational systems for tasking and procedure review (e.g., proprietary LINC service tools or similar management platforms).
• Communication: Exceptional verbal and written communication skills; ability to inform management promptly of unfavorable news, agreement changes, and customer complaints.
• Safety Focus: Strong commitment to implementing and enforcing safety protocols in the field.

Benefits & Incentives

• Highly competitive base salary and performance-based bonus structure.
• Industry-leading 7% 401K company match.
• Comprehensive medical, dental, and vision insurance.
• Company-paid disability and life insurance.
• Vehicle allowance or company vehicle provided.