Member Services Representative

POSITION SUMMARY:

**** This is a floating position based out of our Kent branch. Travel between Kent, Tacoma, and Everett is expected. Reliable transportation is required. ****

The primary responsibilities of a Member Service Representative are to assist members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. Contribute to member satisfaction and retention. Expand member relationships by identifying and meeting members' needs by effectively cross selling all Cascade FCU's products and services. Provide accurate routine member transactions in accordance with Cascade FCU's policy.

ESSENTIAL FUNCTIONS:

• Assists potential borrowers with completion of initial loan applications; reviews submitted applications for accuracy and completion, requesting additional information or detail as needed.
• Verifies information and financial history provided; acquires borrowers credit reports from major credit reporting bureau(s).
• Submits application to credit analysts or, when appropriate, examines application and creditworthiness of potential borrower; determines or makes recommendations regarding approval or denial/modification of requested loan.
• Ensures loan agreements are completed according to policy; calculates and explains