Sales AdministratorBurtons Medical Equipment Ltd • Staplehurst, England, United Kingdom
Sales Administrator
Burtons Medical Equipment Ltd
- Staplehurst, England, United Kingdom
- Staplehurst, England, United Kingdom
À propos
Sales Administrator
Location:
Staplehurst, Kent
Salary:
£30,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday, 40 hours per week, between 8.30am and 5.00pm
Company Overview Burtons Medical Equipment Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand, Burtons Veterinary Equipment, setting the standard in the animal health industry.
About the role You will play a vital role in supporting the sales department ensuring the smooth operation of all customer-facing sales activities. You will handle inbound sales enquiries via phone, email and other channels, prepare quotations/sales orders and provide accurate advice on our full range of veterinary equipment and consumables.
Responsibilities & Duties
Act as primary point of contact for customers regarding orders, quotations and general product enquiries.
Enter orders accurately after verifying customer requirements.
Process orders ensuring accurate order details, products, pricing and advising on stock availability.
Assist in managing back orders and ensuring customers are informed of lead times/substitutions.
Compile accurate quotations based on customers' requirements, while updating and maintaining progress status within the CRM system, ensuring timely order conversion.
Support external sales consultants with customer information, pricing, order conversions and delivery updates.
Resolve customer issues/complaints promptly and professionally.
Coordinate sales enquiries and sales leads following company procedures.
Liaise with Service Department/Repair Centre when required to resolve customer queries.
Liaise with Accounts regarding invoicing, credit limits and payments when required.
Coordinate with Purchasing and Warehouse teams ensuring accurate/timely order fulfilment.
Arrange collections and process equipment returns/credits.
Product and Equipment Advice
Advise customers on available/suitable equipment options within Burtons portfolio, by verifying and understanding their specific requirements.
Confidently provide advice of Burtons equipment to a range of veterinary professionals, from laypersons to highly trained specialists in their field.
Understand veterinary practices and the industry to provide an excellent/informed customer experience.
Ensure up-to-date product understanding of Burtons portfolio, staying on the forefront of product advancement.
Logistics & Delivery Coordination
Liaise with customers and external sales consultants regarding order status.
Liaise with logistics providers/internal dispatch teams to coordinate delivery schedules.
Track orders and proactively communicate delivery status/potential delays to customers.
Ensure all shipping/export documentation is correctly prepared.
General Administration & Team Support
Support Head of Sales and external sales consultants with administrative and organisational tasks/projects.
Manage/organise sales correspondence, files, and internal communications.
Contribute to the continuous improvement of internal sales processes and customer service practices.
Adhere to company Health & Safety, Quality and GDPR compliance requirements.
Qualifications & Skills
Strong verbal and written communication skills.
Strong administrative skills.
Excellent organisational skills and attention to detail.
Customer-focused with a professional/helpful telephone manner.
Ability to work effectively under pressure and manage multiple priorities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP systems.
Team player with proactive and positive attitude.
Previous sales experience (desirable).
Veterinary professional or Veterinary industry experience advantageous.
Benefits
Competitive annual salary; £30,000 per annum.
Full time permanent contract, 40 hours per week, Monday to Friday.
Contributory Pension scheme.
Excellent opportunities to train and progress.
Countryside-based head office.
On-site car parking.
33 holiday days per year (inc. bank holidays).
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of: Sales Coordinator, Sales Support, Internal Sales Support, may also be considered for this role.
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Compétences linguistiques
- English
Avis aux utilisateurs
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