Express Service Manager

Austin Subaru is seeking a high performing Express Service Manager to lead the daily operations of our Express Department. This individual is responsible for cultivating a positive culture, serving a loyal clientele, and maintaining excellent employee relations. This role requires satisfaction of any/all customer concerns and ensures that service is being performed at a level of the highest quality. The Express Service Manager will be directly responsible for the Express Advisor and Express Technician team.

Job duties include but are not limited to:

• Stay up-to-date on product changes, manufacturer training, and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Ensure that the Express advisor and technicians meet all customer satisfaction (NPS) and sales or production goals.
• Ensure proper repair procedures are being used.
• Analyze businesses to determine areas of opportunity, and develop action plans to improve performance.
• Hire, train, develop, and support the express service advisor and express technician team to achieve key goals.
• Reports to the Service Director.

Requirements:

• Minimum 2 years automotive experience.
• Strong written and verbal communication skills to keep in contact with customers and employees.
• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age to be considered.
• Ability to set, meet, and exceed targeted goals.
• Experience and desire to work with cutting-edge technology.
• Positive attitude with a high-energy level.
• Ability to work well in a process driven and structured environment.
• World-class customer service experience.

Schedule:

• 55 +/- 5 hours per week.
• Must be able weekends and holidays

Compensation:

• $100,000 a year +/- $10,000

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

• We do what we say we're going to do

• We encourage and support each other

• We're committed to continuous growth

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings