P&C Licensed Customer Service Representative

Welcome to the Derrick Maddox Insurance Agency, where we're dedicated to offering unparalleled insurance solutions and building lasting relationships in Murfreesboro, Tennessee. As our P&C Licensed Customer Service Representative, you'll become an integral part of our friendly and professional team focused on delivering exceptional customer service. Your role will involve engaging with clients, understanding their needs, and ensuring they receive the most suitable property and casualty insurance options. With an inviting and collaborative office environment, you will not only contribute to our mission of excellence but also foster strong community ties. At Derrick Maddox Insurance Agency, we believe in empowering our employees to excel and grow alongside us. Join us in making a positive impact in the lives of our clients and the wider community. If you're ready to embark on a rewarding career where your skills are valued and growth opportunities abound, Derrick Maddox Insurance Agency is looking for you

Salary Range: $40, $60,000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan

Licensing: Must possess an active Property & Casualty (P&C) insurance license in Tennessee.

Experience: Previous experience in customer service within the insurance industry is highly preferred.

Communication Skills: Excellent verbal and written communication skills are essential.

Customer Service: Strong customer service skills with a focus on building and maintaining client relationships.

Problem-Solving: Ability to handle client inquiries and problems effectively and efficiently.

Attention to Detail: High attention to detail to ensure accuracy in client information and policy documentation.

Time Management: Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Professionalism: A friendly and professional demeanor, with the ability to work effectively in a team-oriented environment.

Client Interaction: Actively engage with customers to understand and listen to their insurance needs.

Policy Assistance: Guide clients through their insurance policies, providing clear explanations and addressing any questions they may have.

Claims Support: Help customers with the process of filing claims and resolving any issues related to their insurance coverage.

Policy Adjustments: Assist customers in adjusting existing policies to better fit their evolving needs and preferences.

Documentation: Accurately manage and maintain client records and related documentation.

Continuous Improvement: Participate in training sessions to stay informed on the latest insurance products and services.

The Derrick Maddox Agency is an ELITE Allstate Agency located in Murfreesboro, TN. We have clients all over the state of Tennessee. Derrick has been an Allstate Agency Owner for 22+ years. His staff is highly experienced and customer focused. We have won numerous company awards including the prestigious Chairman's Conference and Inner Circle awards. We take our job seriously and tailor our clients policies to their needs. We care and it shows based on survey results of our clients. We only hire the best and most dedicated employees to our team.