Store Manager

Overview:

We are seeking a dedicated and experienced Store Manager to oversee our retail store operations. The ideal candidate will be responsible for managing staff, ensuring customer satisfaction, and maximizing profitability.

Duties:

Store Operations Management:

• Ensure the store is operating efficiently, meeting all operational standards, and providing a safe, clean, and organized environment.
• Implement and enforce store policies, procedures, and security measures to minimize loss and ensure employee and customer safety.

Inventory Management:

• Oversee inventory levels, order stock to maintain adequate supplies, and manage inventory control to minimize loss and waste.
• Conduct regular inventory audits and coordinate with suppliers for timely deliveries.

Sales and Marketing:

• Develop strategies to increase sales, including promotions, loyalty programs, and community engagement.
• Analyze sales figures and forecast future sales volumes to maximize profits.

Customer Service:

• Ensure high levels of customer satisfaction through excellent service, addressing customer complaints, and fostering a customer-focused environment.
• Train staff in customer service best practices and ensure all employees understand and display the store's service standards.

Financial Management:

• Prepare and review financial reports, including daily sales reports, expenses, and profits to meet financial objectives.
• Manage budgeting, pricing, and cash-handling processes to ensure financial efficiency.

Staff Management:

• Hire, train, and motivate store staff, ensuring they have the product knowledge and customer service skills needed to succeed.
• Schedule staff shifts to ensure adequate coverage during peak times while managing labor costs.

Compliance and Legal:

• Ensure compliance with local, state, and federal regulations affecting convenience store operations.

Qualifications:

• Proven 2+ years of experience in retail management or restaurant-related field, Mandarin speaking preferred
• Strong leadership and team management skills
• Experience with inventory, scheduling, and daily store operations
• Ability to work in a fast-paced environment
• Ability to negotiate effectively with customers and suppliers
• Experience in conducting interviews and hiring processes

Join our team as a Store Manager to lead our store to success through effective management, exceptional customer service, and strategic decision-making.

Job Type: Full-time

Pay: $65, $70,000.00 per year

Experience:

• Retail sales: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Ability to Commute:

• New York, NY Required)

Work Location: In person