Bilingual Operations Manager – Adolescent PHP/IOP

Bilingual Operations Manager - Adolescent PHP/IOP

Adolescent Wellness Academy (AWA) | Boca Raton, FL
Full-Time | In-Person | Monday - Friday
11:00 AM–7:00 PM or 12:00 PM–8:00 PM
Bilingual required: English + Spanish

THIS ROLE IS FOR YOU IF YOU HAVE: (REQUIRED)

• Direct experience in mental health or behavioral health
• Hands-on experience in PHP and/or IOP programs
• Experience working with adolescents and families
• Prior operations or administrative leadership in a clinical setting
• Bilingual fluency (English + Spanish or Portuguese)
• Eligibility for DCF & AHCA Level-2 Background Check

Candidates without behavioral health, PHP/IOP, and adolescent experience will not be considered.

ROLE OVERVIEW

The Facility Manager (otherwise known as the Operations Manager) is the day-to-day operational lead of our adolescent PHP/IOP program. This role partners closely with the Clinic Director to ensure the clinic runs smoothly, safely, and in full compliance—so clinicians can focus on care and families feel supported.

KEY RESPONSIBILITIES (HIGH LEVEL)

Clinical & Program Operations

• Manage daily schedules in KIPU (groups, intakes, IPEs, NP sessions)
• Coordinate with clinicians, group facilitators, nutrition, and psychiatry
• Support admissions flow and parent communication (groups, reminders)
• Provide Wellness Coordinator coverage as needed

Front Office & Administrative Operations

• Serve as the primary front-desk presence for families and visitors
• Oversee supplies, inventory, facilities, IT coordination, and vendors
• Prepare intake materials and support program events/logistics
• Assist with insurance verification and basic operational reporting

Records, Compliance & Safety

• Maintain client records, attendance, census, assessments, and outcomes
• Support incident reporting, EOC checklists, fire drills, and emergency logs
• Assist with crisis documentation and regulatory compliance needs

Team & HR Support

• Track PTO and review hours for hourly staff
• Support recruiting coordination, onboarding, and training compliance
• Assist with team communication, recognition, and engagement efforts

REQUIRED SKILLS & EXPERIENCE

• years operations or administrative experience in behavioral health
• Strong organizational skills in a fast-paced clinical environment
• Comfort engaging with adolescents, families, and clinical teams
• Proficiency with EHRs (KIPU preferred), scheduling tools, and spreadsheets
• Calm, professional presence in high-acuity situations

WHY THIS ROLE MATTERS

You are the operational anchor of the clinic. Your leadership ensures:

• Teens feel safe and supported
• Families experience clarity and consistency
• Clinicians can focus fully on care