Evening Front Desk Agent

Job Summary (Essential Function)

Assist Members and guests in all front office related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.

Job Tasks / Duties

• Accurately receive and make member and guest hotel room reservations
• Accurately receive and make member suite reservations
• Receive, maintain and return member and guest lost and found items
• Ensure that all member and guest special requests are completed
• Open front desk for the day, including creating the daily housekeeping report
• Make all hotel room and suite keys for arriving members and guests
• Check in all arriving members and guests
• Make guest cards for guests of members and/or reciprocal club members
• Maintain an accurate status of all rooms
• Communicate clearly and effectively with housekeeping as to the status of rooms, guest arrival times and guest departure times
• Accurately maintain a cash