Customer Service Representative

Are you looking for a
CAREER
you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is
YES
, then we want you on our
Circle
Logistics Team

Who We Are:

Circle Logistics is a
Top 50
3rd party logistics firm focused on delivering our three core promises to our customers:
No Fail Service, Personalized Communication, and Innovative Solutions.
We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 15 years and have grown into a half a Billion dollar company, from starting out as just a handful of people with
Entrepreneurial Spirit
as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

What We Are Looking For:

As a team we are looking for driven people who have
GRIT, TENACITY & A DESIRE TO WIN

As Track & Trace Specialist/Customer Service Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

• Enter new load orders into our proprietary web-based software
• Initiate "check calls" to track and trace drivers on all pickups and deliveries
• Communicate internally correspondence with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

Skills/Abilities:

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience:

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus

Benefits:

• $17-$18 an hour
• Full-time: 40 hours per week
• Weekday and Weekend schedules available
• On-site training and career development
• Paid holidays and paid time off
• Insurance benefits including but not limited to: Health, vision, dental, life, and disability
• 401(k) Plan