Customer Service Rep

About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.

Summary
We are searching for a dynamic, upbeat Customer Service Professional This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.

If this sounds like you, please apply

Minimum Qualifications
EDUCATION:
Associate degree

EXPERIENCE
: Two years of Customer Service experience in a manufacturing environment, (or similar).

KNOWLEDGE:
Computer literate with a working knowledge of Microsoft Office programs.

Skills

• Good organizational skills and detail oriented.
• The ability to meet deadlines.
• The ability to work and prioritize workload with minimal supervision.
• Effective communication skills.

Physical Requirements

• Must have the capability to use a computer for extended periods of time.
• Verbal and written communication are required for this position.

SPECIFIC POSITION DUTIES

• Directly communicates with customers, (via telephone, electronic media, in person).
• Support On-Time delivery goals of the customer and Gowanda Electronics.
• Communicate with internal departments to ensure customer requirements are met.
• Maintain up to date files for Customer accounts.
• Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
• Maintain up-to-date listing of portal log in and password information.
• Reports all changes to customer's