Patient Access Representative

Patient Access Representative

Mercy Hospital Washington
901 E 5th Street
Washington, MO 63090

Schedule:  Full-time, 40 hours/week
Hours: This is a FLOAT position on Washington Campus. It will be days or evenings with ability to work weekends.

Why You'll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage  – Medical, dental, and vision through United Healthcare

• Generous PTO  – Up to 34 days annually , including holidays, vacation, personal time, and short-term illness

• Paid Parental Leave  – Supporting you and your growing family

• 401(k) with Employer Match  – Invest in your future with confidence

• Tuition Reimbursement  – Up to $2,000/year  for continuing education

• Dependent Care FSA Contribution  – $100/month for eligible participants

• Paid Volunteer Time  – Give back to your community while on the clock

• Free Parking  – Convenience that saves you time and money

• Career Growth Opportunities  – Advance your skills and grow within Mercy

Experience and Education Requirements:
1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.
Minimum skills, knowledge and ability requirements:
- Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
- Strong organizational skills; attention to detail.
- Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
- Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:
•    Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
•    Position requires prolonged standing and walking during each shift.
•    Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.