Center Assistant

Sylvan- Center Assistant + Sales

JOB TITLE: Center Assistant + Sales

DIVISION: Learning Center

REPORTS TO: Center Director

GENERAL SUMMARY

The Center Assistant + Sales is responsible for leading the day-to-day administrative tasks in the center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant + Sales provides a positive first impression for potential and existing customers, field calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS

• Leads day-to-day administrative tasks such as:

• Checking students in and out of the center

• Timely and high-quality phone reception

• Word processing and data entry

• Filing and other administrative tasks

• Greets and assists students, parents, and potential customers according to Sylvan standards

• Schedules assessments, tours, and Welcome Conferences according to Sylvan Standards

• Manages scheduling changes of current families

• Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments

• Assists Center Directors with other day-to-day tasks of running the center such as:

• collecting payments o maintaining center supplies

• assessing students o building student program binders o organization of daily instructional hours

• Assists Center Directors with maintaining the professional appearance of the center according to Sylvan standards

• Supports standards and procedures to ensure student safety and wellbeing

• May assist teachers with preparation for instruction

• Gathers and prepares materials as appropriate

• Attends to immediate teacher needs, such as:

• requests for materials

• assistance with instruction Sales Assistant:

• Fields Inquiry Calls from potential customers and current families

• May follow up with families that have cancelled or no-showed for assessments to re-engage them

• May help the Directors with Center Visits, Tours, and Welcomes

• Help the Center Director with call campaigns (RTAs, TYNEs, and Inquiries)

KNOWLEDGE REQUIRED

• Associate's degree preferred

• A minimum of 1 year of customer service experience; retail sales experience preferred

• Experience using full suite of Microsoft Office applications and other standard business applications

• Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQURED

• Strong customer service, interpersonal, and communication skills

• Strong word processing, data entry, and other administrative skills

• Proven ability to effectively use consultative sales skills when serving customers

• Proven ability to communicate effectively in writing; ability to proofread and edit copy

• Strong organizational skills; proven ability to manage multiple tasks and be flexible

• Ability to occasionally lift and/or move up to 10 pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge, and abilities required.