Delivery Service Dispatcher

Job Description

The Customer Service Specialist is responsible for managing billing dispute cases and servicing CO₂ tanks. Key duties include answering and logging customer calls, creating service tickets, scheduling and dispatching technicians, and providing support for billing issues, gas refills, and equipment safety concerns. This position requires exceptional accuracy, attention to detail, and strong communication skills.

Responsibilities

• Accurately log incoming calls and create detailed service tickets.
• Efficiently schedule and dispatch service requests to ensure timely resolution.
• Provide prompt assistance with billing disputes and resolve issues effectively.
• Manage gas refills and uphold equipment safety standards.
• Maintain precise and organized records of all activities and transactions.

Essential Skills

• Proven customer service expertise with a focus on delivering exceptional support.
• Experience in dispatching and coordinating logistics to ensure timely service delivery.
• Proficient in manual order entry with strong attention to detail and accuracy.
• Excellent communication and interpersonal skills for effective client and team interactions.
• Basic computer navigation skills with proficiency in Microsoft Office applications.

Additional Skills & Qualifications

• Ability to work weekends and adapt to flexible schedules as needed.
• Strong organizational skills with exceptional attention to detail.
• Quick learner with the capability to master new systems and processes efficiently.

Work Environment

This position is based onsite in a comfortable, air-conditioned office in Stuart, FL, within a collaborative team environment. Training is conducted Monday through Friday, from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM, and includes three weeks of classroom instruction followed by one week of hands-on experience. The role offers a clear career path with the potential to transition to a first-shift schedule upon full-time hire. Work schedules include various shifts with designated days off. The company fosters a positive workplace culture, supported by strong leadership and a commitment to career growth and advancement.

This is a Contract to Hire position based out of Stuart, FL.

The pay range for this position is $ $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending