IT Systems Support Analyst I

Augusta, Georgia, United States, Full-time

Manus works across industries and value chains to accelerate the transition to BioAlternatives - better performing and more sustainable versions of complex molecules traditionally sourced from plants, animals, or fossil fuels. Our platform is proven to work across scales, bridging the Valley of Death between lab and manufacturing more efficiently and more reliably to deliver the benefits of synthetic biology today.

The IT Systems Support Analyst I plays a key role in ensuring the reliability, security, and performance of Manus�s information systems across R&D, manufacturing, and administrative operations. This position provides frontline technical support to employees in office, laboratory, and production environments, assisting with troubleshooting, system maintenance, and the implementation of IT standards in a regulated (GxP/cGMP) setting.
The ideal candidate is a hands-on, customer-focused problem solver who enjoys supporting diverse systems and collaborating with scientists, engineers, and production staff in a dynamic biotech setting.

Why work at Manus:

• Opportunity � For motivated, results-oriented team members, our growth creates opportunities for personal and professional advancement.
• Accountability � You are given the resources you need to succeed and the freedom to make it happen; in return, we hold each other accountable for our high expectations.
• Passion � We love what we do and enjoy working with others who feel the same way. We embrace the challenges and hard work that comes with working on the cutting edge.

Responsibilities:

• Serve as the first point of contact for IT support across the organization.
• Troubleshoot and resolve hardware, software, and connectivity issues for office, lab, and production systems.
• Provide on-site and remote support for desktops, laptops, lab instrument PCs, and networked equipment.
• Assist users with enterprise systems such as Microsoft 365, SAP, LIMS, etc.
• Escalate complex issues to Tier II/III or system administrators as needed.

• Support