Client Relationship Manager – Remote

Client Relationship Manager

Location:
Canada — Remote

Employment Type:
Full-Time

Role Overview

A fast-growing organisation in the receivables and credit management sector is expanding its Canadian operations and is seeking a
Client Relationship Manager
to manage and strengthen key client partnerships. This role is well-suited for a professional with strong experience in client engagement, portfolio oversight, and service coordination within financial services environments.

The position plays a vital role in ensuring consistent service delivery, performance transparency, and long-term client satisfaction across large and complex financial portfolios.

Key Responsibilities

• Act as the primary point of contact for assigned Canada-based clients and portfolio discussions.
• Manage regular communication related to performance updates, service issues, and operational initiatives.
• Analyse portfolio and operational data to monitor recoveries, trends, and client-specific KPIs.
• Collaborate closely with internal operations, analytics, and compliance teams to ensure seamless service execution.
• Prepare and present periodic performance reviews with clear insights and strategic recommendations.
• Identify opportunities to improve service quality, efficiency, and client satisfaction.
• Ensure compliance with applicable Canadian regulatory guidelines and industry standards.

Required Skills & Experience

• Bachelor's degree in Business Administration, Finance, or a related discipline.
• 5+ years of experience
  in client relationship management, account management, service delivery, or operations.
• Proven experience managing high-value client accounts within financial services, credit, or receivables environments.
• Strong written and verbal communication skills with confidence in presenting data-driven insights.
• Ability to work independently in a fully remote, performance-oriented structure.

Preferred Qualifications

• Prior exposure to debt recovery, receivables management, or outsourced financial operations.
• Experience supporting both
  consumer (B2C)
  and
  commercial (B2B)
  clients.
• Familiarity with multinational organisations or globally distributed teams.

Role Benefits

• Fully remote position based in Canada.
• Regular interaction with global stakeholders and leading financial institutions.
• Opportunities for professional growth through continuous learning and development programs.
• Data-driven, technology-enabled work environment with a strong emphasis on transparency and compliance.

About the Organisation

A multinational organisation operating in the receivables and collections domain, delivering compliant and performance-focused solutions supported by automation, analytics, and specialised operational teams. The organisation is committed to ethical recovery practices that balance financial results with long-term client trust.

Applications are now open — qualified candidates are encouraged to apply.