Softeon WMS Technical Consultant

Spinnaker SCA is hiring for Softeon WMS Technical Consultant

RESPONSIBILITIES:

• Accomplishes business objectives by identifying and solving customer information and processing problems.
• Identifies project requirements by interviewing customers and stake holders; analyzing operational processes and implemented technical solutions (Warehouse Management Systems, MHE/Automation, RF, Printing and Shipping Solutions); determining project objectives; documenting results; preparing findings and follow-ups.
• Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications.
• Possesses and applies broad knowledge of principles, practices, and procedures of a particular product or platform to the completion of moderately complex assignments.
• Performs detailed design for Softeon specific enhancements.
• Works with customers to test and implement interfaces between Softeon WMS and external systems.
• Works directly with the customer project team during configuration, testing, training, and implementation. Leads parts of the CRP or functional reviews of WMS.
• Performs professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Identifies problems and possible solutions and takes appropriate action to resolve.
• Works independently on larger, moderately complex projects/assignments that have direct impact on department and are results. Receives guidance only on unusual complex problems or issues.
• Implements prototype solutions then validates and verifies results by completing tests.
• Prepares customers to use system by conducting training:developing SMEs and assisting with End-User development.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains and shares professional and technical knowledge with clients and peers.
• Contributes to team effort by accomplishing related results as needed.
• Collaborate and produce deliverables and client collateral to include:
• Solution Summary Documents
• Process descriptions and diagrams
• High-level system context diagrams
• Configuration plans
• Conversion plans
• Training plans
• Cut-over plans
• Training Job Guides, QRGs, SOPs

REQUIREMENTS:

Strong WMS Experience

• Experience with SQL (Oracle preferred)
• 3 years of experience with ZPL for labels
• Experience using integration protocols (WebService, SQL, XML, etc.)
• Provides senior level design for client specific enhancements
• Proactively troubleshoots and resolves issues that arise during the implementation
• Experience working in a client/customer facing role within a supply chain or software organization

Experience in Business Process Definition, Support, and Design

• Functional Flows
• Process Descriptions
• Future State Models
• Root Cause Analysis

Minimum 4 years of WMS utilization experience and integration with other process areas

• Tier 1 or Tier 2 WMS experience
• WMS application to support warehouse operations
• WMS application integration to various 3rd party softwares such as: ERPs, OMS, WCS, WES, etc.
• Printing solutions: documents and labels
• Shipping solutions: Fedex, UPS, USPS, DHL, freight carriers

Past experience as a WMS SME with knowledge of Inbound Processing, Outbound Processing, Physical Inventory, RF Transactions, cycle counting, general warehousing, and MHE/Automation integration

• Set-up
• Configuration
• Day-to-day Support

Strong experience working in warehouse and fulfillment operations with a keen sense of:

• Lean opportunities
• Best practices
• Safety
• Regulatory compliance

Addition Requirements:

• Strong leadership skills with past experience in leading workstreams and teams in problem resolution, new development of processes, and implementation of WMS application, modifications, or extensions.
• Strong experience in BI/BA tools, reports, and dashboards
• Understanding of data and system integration tools, methods, and platforms

Excellent verbal and written communication and presentation skills

• Power Point
• Word Documents
• Workshop leadership

Preferred Technical and Professional Expertise

• Relevant WMS experience
• Omni-channel distribution: store and e-commerce
• SQL (Oracle)
• Excel
• Reporting packages/tools
• Past system implementation experience: WMS, Order Management, ERP, Automation