Associate Support Technician
Viewrail
- Goshen, Indiana, United States
- Goshen, Indiana, United States
À propos
Associate Support Technician
Position Requirements & Responsibilities: (These requirements are in addition to any and all Viewrail employment requirements and policies.)
Job Summary:
The Associate Support Technician will work on-site to serve as the primary, first-level point of contact for all day-to-day IT needs and support for Viewrail and the companies of Viewrail Holdings. This position requires heavy collaboration and teamwork with other members of the IT team to field the incoming support requests and to fix computing and technology problems.
Responsibilities:
- Install and support computing hardware (workstations, printers, mobile devices)
- Install and support software on Viewrail computing devices
- Triage and resolve support tickets as they arise
- Manage user accounts for Viewrail IT systems and software
- Assist other Viewrail teams with technology and process improvements as directed
- Keep process and workflow documentation up to date
- Effectively collaborate in a team environment
- Contribute to task estimation efforts
- All other job duties and responsibilities as assigned
- Proficiency with Microsoft Windows
- Familiarity with Google Workspace
- Familiarity with both iOS and Android mobile devices
- Knowledge of core networking technologies (Subnets, VLANs, DHCP, DNS)
- Possesses a strong desire to learn
- Maintains a curious, problem solving attitude
- Collaborative and able to work well within a team
- Ability to lift 50 lbs and work on your hands and knees on occasion
- Capacity to apply critical thinking and an analytical mindset to solve problems
- Excellent communication skills
Desired Skills:
- CompTIA A+ or other relevant industry certifications
- Proficiency with MacOS and Linux operating systems
- Experience in Windows 11 administration
- Experience with Mobile Device Management
- A desire to apply IT skills to business process improvement
- Medical Insurance
- PPO and HDHP options
- Dental Insurance
- Vision Insurance
- Voluntary Life Insurance
- 401k with Company match of up to 4%
- Paid Holidays
- Paid Time Off
Compétences linguistiques
- English
Avis aux utilisateurs
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