Patient Access Representative II

Req #:

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: RWJ Somerset

Department: Patient Access Services

Pay Range: $ $26.60 per hour

Location:

110 Rehill Ave, Somerville, NJ 08876

Job Title: Patient Access Rep II

Location: RWJUH Somerset

Department Name: Patient Access Services

Req #:

Status: Hourly

Shift: Day

Pay Range: $ $26.60 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Representative II is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registration and promote patient satisfaction.

Qualifications:

Required:

• High School diploma
• Customer service experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Preferred:

• Minimum of 3 years Patient Access experience

Scheduling Requirements:

• Day Shift, 12:00pm-8:30pm
• Rotating weekend and holiday schedule
• Full-Time, 40 hours per week

Essential Functions:

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the