General Manager

Description

Job Overview:

The
General Manager
represents FirstService Residential with the Association Board of Directors as the on-site General Manager. To fulfill the obligations of the management contract in conjunction with the goal and objectives of the Board of Directors. Under the direct guidance of the President of the Board of Directors, the General Manager has significant contact with the Board of Directors, committees, residents, guests, contractors, vendors, outside groups and associations, associates and city staff.   
Compensation:
$79-90k   
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:
include the following.  Other duties may be assigned.

• Supervise all Business, Maintenance and Lifestyle related services, on-site personnel including retention and other employment-related decisions.
• Manage daily operations within approved operating budget and advise the Board of Directors of significant operational challenges or deviations from the management plan.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports.  Summarize the priorities of each meeting and complete, or cause to be completed, any/all directives within an agreed-upon timeframe.
• Prepare agendas for the Board and Committee meetings when directed and prepare minutes for the Board's review
• Knowledge of all Community Governing documents.
• Review corporation policies on an ongoing basis to ensure compliance with Civil Code, declaration and other requirements of governing institutions.
• Work closely with the Boards of Directors within the governance model to develop annual goals and priority issues.  Continue to do so on a yearly basis.
• Implement Board policy and directives within the scope of the management contract.
• Recruit, hire, train and supervise direct reports in accordance with the documented management plan as needed.
• Provide leadership to the maintenance team to ensure the Association's approved maintenance schedule is adhered to.
• Ensure all Annual Calendar items are completed timely.
• Responsible for the development and implementation of the annual operating and reserve budget, subject to approval by the Board of Directors.
• Monitor the monthly financial position and report current standing to the Board of Directors, monthly.
• Analyze financial reports, coordinate input of professional advisors, implement recommended procedures, establish priorities, provide advice to the Board concerning major expenditures, supervise expenditures to conform with budget guidelines, establish budget controls; prepare budget recommendations.
• Proactively identify areas of improvement and make recommendations to improve the operation of the Community.
• Provide leadership to the Lifestyle team for the development and implementation of the annual event and activities calendar including oversight of operating budget, subject to approval by the Board of Directors.
• In conjunction with the support staff oversee on-going communication with the community members via newsletter, eblasts, flyers and banners.
• In conjunction with the Compliance team, supervise membership compliance related to CC&R's, By-Laws, Rules and Regulations and other community policies.
• Oversee the assessment collection and fine policy.  Aggressively enforce the collection policy by working with the Association's collections firm and attorney in an attempt to keep delinquent assessments at a minimum.
• Effectively handle complaints, and disputes and resolve grievances presented by internal and external customers in accordance with Association and corporate policies, procedures and practices.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs.
• Provide leadership to the maintenance team to ensure the Association's approved maintenance schedule is adhered to.
• Oversee performance of contractors providing business services to the Community.
• Ensures common area inspections are completed regularly but no less than monthly
• Ensure work orders are completed timely and tickets are closed timely by the Maintenance team.
• Other duties as assigned.

Skills & Qualifications:

• Must be able to work a flexible schedule.
• Must be able to write routine reports and correspondence.
• Must be able to speak effectively before groups of customers or employees.
• Ability to accurately proofread documents.
• Ability to multitask effectively and efficiently with strong attention to detail.
• Ability to research problems and offer recommended solutions to problems.
• Ability to communicate effectively with all levels of management, employees, clients and other stakeholders.
• Must be able to handle pressure as related to the job.
• Ability to read, understand and follow Homeowner Association CC&R's, By-Laws and Contracts.
• Ability to apply principles, practices and objectives of recreation, administration and management.
• Knowledge of building and grounds maintenance requirements.
• Knowledge of community association development.
• Knowledge of personnel development and administration
• Ability to establish work standards and evaluate personnel performance.
• Ability to prepare and supervise the keeping of a variety of records and reports.
• Strong written and verbal communication skills.
• Working ability of general math skills.
• Ability to apply common sense and carry out instructions.
• Strong attention to details.
• Self-motivated.
• Organized and Detail Oriented.

Education & Experience:

• Bachelor's Degree in Business, Hospitality Services or related degree, emphasizing customer service preferred.
• Minimum of 5 years' experience in a General Manager, Business Services or Assistant General Manager position
• Ability to motivate and hold staff accountable to accomplish established goals within the related area of responsibility
• Knowledge of budgeting and finance.
• Working knowledge of MS Office suite – including Word, Excel, PowerPoint, Outlook

Physical Requirements and Working Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move/lift 30 lbs.
• Ability to stand for long periods of time.
• Ability to successfully work with a diverse clientele.
• Ability to lift, push, and move equipment.
• May be exposed to outside weather conditions.
• May be exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.
• Based on business needs there may be hours worked on weekends and holidays.
• Work hours may exceed a 40 hour work week as business needs require.
• Consistent and regular attendance required.

Tools & Equipment Used:

• Valid Driver's License and proof of state mandated auto insurance.
• CCAM / PCAM is desirable

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings