Operations Director

OPERATIONS DIRECTOR/FT (some WFH available)

Albuquerque area physical therapy clinics: Los Lunas, Belen and So. Valley

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Locally owned and operated, Paradigm Physical Therapy and Wellness has served Los Lunas and Belen since 1996, and the South Valley in Albuquerque since 2018 . Our company is growing — and we're excited to welcome an Operations Director to our team.

About the Role

We are seeking a highly experienced, compliance-driven Operations Director to oversee the day-to-day operations of three outpatient physical therapy clinics serving a significant Medicare and Medicaid patient population.

This role holds full accountability for operational performance, regulatory compliance, insurance reimbursement effectiveness, staff leadership, and financial oversight. The Operations Director will work closely with ownership and clinical leadership to ensure the clinics operate efficiently, ethically, and in full compliance—while delivering excellent patient experiences.

The Work

Clinic Operations, Compliance & Risk Management

• Direct daily operations across three physical therapy clinics
• Ensure compliance with Medicare, Medicaid, commercial payers, HIPAA, OSHA, and state regulations
• Serve as the operational lead for audits, inspections, and compliance reviews
• Develop, implement, and enforce operational policies, procedures, and internal controls
• Ensure documentation and front-office workflows support compliant, optimized billing

Insurance Reimbursement & Revenue Cycle Oversight

• Own insurance reimbursement performance across all clinics
• Monitor claim accuracy, denial trends, payer performance, and cash flow
• Track and report on revenue cycle KPIs, including A/R and payer mix
• Partner with billing teams to reduce denials and improve collections

Credentialing & Provider Enrollment

• Oversee provider credentialing and re-credentialing with Medicare, Medicaid, and commercial payers
• Ensure timely payer enrollment for new hires to minimize revenue disruption
• Maintain accurate and up-to-date credentialing documentation

People Leadership & HR Administration

• Lead hiring, onboarding, training, and performance management for administrative and support staff
• Oversee payroll processing, benefits administration, and employee-related compliance
• Ensure adherence to federal and state employment laws
• Foster a culture of accountability, professionalism, and compliance

Financial & Administrative Oversight

• Manage clinic budgets, expenses, and operational spending
• Oversee accounting functions and vendor relationships
• Monitor financial performance against key operational KPIs
• Provide regular operational and financial reporting to ownership

Our Ideal Candidate

• 5+ years of healthcare operations leadership experience (healthcare-adjacent experience considered)
• Strong background in hiring, onboarding, payroll, benefits administration, and employment law compliance
• Demonstrated expertise in Medicare and Medicaid compliance and reimbursement
• Experience with revenue cycle management and provider credentialing
• Proven ability to lead across multiple locations
• Bachelor's degree preferred

Why You'll Love Working Here

Hands-on impact:
This is a truly hands-on leadership role. You must be willing to roll up your sleeves, support the team where needed, and model the standards and behaviors you expect from others.

Collaborative team:
Work alongside skilled professionals who value kindness, integrity, and helping others feel their best—no egos, just good people who care about their work.

Stability and purpose:
Join a 30-year, health-focused organization serving patients and families along the Rio Grande corridor with deep roots in the community.

Small business feel, big impact:
Be part of a close-knit team making a meaningful difference in the health and lives of New Mexicans every day.

Compensation & Benefits

Pay is commensurate with experience, within a range of $85,000 – $105,000 annually. This position is eligible for performance-based bonuses tied to clinic metrics.

Our benefits package is comprehensive and market-driven, including a generous 401(k) employer contribution and profit sharing. Please visit to learn more. No phone calls, please.

Pay: $85, $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• health related operations: 3 years (Required)

Work Location: In person