Overnight Hotel Front Desk Associate

Job summary

Our guest service associates are the "face" of our hotel team. The actions, attitude and demeanor of our front desk team has a significant impact on our guests' experience, and thus on our business. In addition to delivering remarkable hospitality, our guest service associates serve as the "person in charge", responsible for handling emergencies and following proper procedures when a manager is not on site. The "night audit" shift (typically 11pm-7am) is usually the only employee on site, so comfort with responsibility for the property is essential for this position.

Compensation & Benefits

• Competitive hourly wage (this is a non-exempt hourly position).
• Performance reviews with raise eligibility at six months, 12 months, then annually.
• Quarterly bonus plan with revenue sharing and team performance incentives.
• Health, vision and dental insurance for full-time (30+ hours per week) employees.
• Paid time off for full-time employees.
• Up to $2400 referral bonus for referring new employees (per referral, see handbook for details).
• 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details).
• Hotel discounts for employees, family and friends through brand discount programs.
• Opportunities for promotions into leadership roles.

Job responsibilities

• Maintain a physical presence at the front desk unless on break or work responsibilities require stepping away from the desk.
• Serve as "person in charge" of the hotel when managers are not present. This responsibility includes understanding and mastering emergency procedures and policies.
• Manage traditional hotel front desk responsibilities including answering phones, guest check-in and check-out, billing and