Front Office Representative

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.

• Experience in a Healthcare setting preferred.

• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.

• Ability to make independent decisions, displaying emotional maturity and using sound judgement.

• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.

• Ability to interact and work well as a part of a team-oriented environment.

• Ability to organize for maximum time utilization, productivity, and smooth patient flow.

• Proficient use of computer equipment.

• Ability to read and write legibly with spelling accuracy.

• Ability to organize, analyze and prioritize work

• Professional appearance

• Detail oriented

• Ability to switch-task

• Must possess initiative and drive to a project from beginning to a successful completion

Requirements:

Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

• Greets each patient and or visitor and is proactive in anticipating their needs.

• Registration Quality: Registers patients following department's standards, policies, and procedures, focused on a consistently efficient throughput and the overall patient experience.

• Registration Quality: Enters required patient data in the system. Verifies and updates demographic, billing and insurance information with emphasis on accuracy of demographic data and financial information, thus ensuring appropriate billing, routing and reimbursement.

• Validates all insurance through the appropriate eligibility system and ensures coordination of benefits validation via the payer response or Medicare secondary payer questionnaire where applicable. Ensures Managed Care Payers are entered correctly in the HIS, per the eligibility response.

• Documentation Quality: Ensures all registration related signature capture is completed to include consents and regulatory documents.

• Documentation Quality: Ensures all relevant