Weekend Hotel Night Auditor

POSITION: Front Desk Clerk/Night Audit

JOB SUMMARY

Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a "stay" but an awesome experience Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you've got what it takes?

JOB RESPONSIBILITIES

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
• Verify guest's method of