Front Desk Agent

Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This position plays a crucial role in ensuring guest satisfaction and maintaining the smooth operation of our hotel during the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various front desk tasks efficiently.

Responsibilities
- Greet and assist guests upon arrival, providing exceptional customer service and ensuring a welcoming atmosphere.
- Manage check-ins and check-outs, processing payments accurately and efficiently.
- Conduct night audits, balancing daily transactions and preparing reports for management.
- Respond to guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Maintain accurate records of room availability, reservations, and guest information.
- Collaborate with housekeeping and maintenance teams to ensure all guest needs are met.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Skills .
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures and practices is preferred.
- Strong guest relations skills, with the ability to build rapport with guests quickly.
- Excellent customer service skills, demonstrating professionalism in all interactions.
- Proficient in front desk operations, including reservation systems and