Full Time Front Desk Agent

Company Overview

IHG Hotels & Resorts is a leading global hotel company dedicated to delivering True Hospitality for Good. With 19 beloved hotel brands across over 100 countries, we pride ourselves on providing exceptional service and creating memorable experiences for our guests.

Summary

As a Front Desk Agent at IHG Hotels & Resorts, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service. This role is vital in enhancing the overall guest experience and contributing to our mission of hospitality excellence.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints with professionalism.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of guest information and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist in managing reservations and room assignments.

Requirements

• Previous experience in hotel or hospitality roles preferred.
• Strong communication skills to interact effectively with guests and team members.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Bilingual or multilingual skills are a plus but not required.
• Familiarity with hotel management systems is an advantage.

If you are passionate about hospitality and eager to make a positive impact on our guests' experiences, we invite you to apply today and join our dedicated team at IHG Hotels & Resorts

Job Type: Full-time

Pay: $ $12.00 per hour

Work Location: In person