Customer Service Representative

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER and Perpetual POWER are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at

Job Summary

The Customer Service Representative is responsible for managing information, systems, and process flows surrounding customer and technician experience. This position provides specialized assistance to our customers by acting on a variety of requests including, but not limited to demo requests, pricing related projects, service requests and other related activities that will support sales associates and service management and technicians in achieving excellent customer service.

Key Job Responsibilities:

• Tracking and managing customer assets
• Updating customer contracts
• Scheduling planned maintenance across customer assets
• Dispatching technicians efficiently to meet planned maintenance schedules
• Manage routine service requests, from receipt to billing.
• Open, update, and close work orders in a timely manner, according to service standards.
• Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
• Review all previous day field visits for accuracy and to ensure work was completed as requested, with no outstanding issues or concerns.
• Communicate job progress or issues to Service Managers,