front desk agent

Overview

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for the hospitality industry and excellent customer service skills.

Responsibilities

• Greet guests in a friendly and professional manner

• Check guests in and out of the hotel

• Answer phone calls and assist with inquiries

• Handle guest requests and resolve any issues promptly

• Process payments and maintain guest accounts

• Provide information about hotel services, amenities, and local attractions

• Assist with night audit duties as needed

Requirements

• Previous experience in a hotel or hospitality setting is preferred

• Strong customer service skills with a focus on guest satisfaction

• Proficiency in using phone systems and basic computer applications

• Excellent communication and interpersonal abilities

• Multilingual skills are a plus

• Knowledge of Opera is a mandatory requirement

• Ability to handle guest relations professionally

• A degree or certification in Hospitality Management is desirable

Job Type: Full-time

Pay: $ $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person