Supply Chain Operations Manager

About Our Client

At the organization, its mission to empower local economies shapes how team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for its range of users—from delivery drivers to merchant partners to consumers. It is a technology and logistics company that started with door-to-door delivery, and it is looking for team members who can help it go from a company that is known for delivering food to a company that people turn to for any and all goods.

About The Role

Our client is building an internal supply chain service that will support multiple departments across the company—including IT, Merchant Operations, Engineering, and more. This centralized operation will bring greater control, efficiency, and scalability to how devices and technology assets are procured, stored, provisioned, and deployed.

The
Supply Chain Manager
will play a critical role in leading the day-to-day operations of this function, managing internal partnerships, and driving continuous improvement to ensure the service meets evolving business needs.

Key Responsibilities

• Operational Leadership

Oversee the daily execution of all supply chain functions, including procurement, inbound and outbound logistics, warehousing, provisioning, and device deployment. Develop and maintain standard operating procedures (SOPs) to ensure consistency, compliance, and operational excellence across all service lines. Monitor warehouse performance, ensure adequate staffing coverage, and lead problem resolution when disruptions occur.

• Stakeholder Partnership

Act as the primary interface between the supply chain operation and internal departments (such as IT, Merchant Operations, Finance, HR, and Engineering). Gather business requirements, translate them into operational plans, and ensure each partner's needs are met with clear SLAs and measurable outcomes. Regularly communicate service updates, performance metrics, and improvement opportunities to stakeholders.

• Process Optimization

Evaluate current workflows to identify inefficiencies and implement process enhancements that reduce lead times, improve order accuracy, and lower operational costs. Leverage technology tools such as asset management systems (AMS), ERP integrations, and analytics dashboards to streamline processes and support data-driven decision-making.

• Vendor and Partner Management

Collaborate with third-party logistics providers (3PLs), refurbishers, and equipment suppliers to maintain consistent service delivery. Negotiate contracts and performance terms to ensure alignment with the organization's standards and financial objectives. Monitor vendor performance against KPIs and take corrective action where necessary.

• Inventory and Asset Management

Maintain optimal inventory levels to balance demand with cost efficiency. Develop and manage forecasting models that