Sales Support CoordinatorBytes Software Services Limited • Leatherhead, England, United Kingdom
Sales Support Coordinator
Bytes Software Services Limited
- Leatherhead, England, United Kingdom
- Leatherhead, England, United Kingdom
À propos
Responsibilities
Be the first point of contact for all incoming customer queries & respond within our standard 4‑hour SLA
Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer
Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system
Log deal registration for qualifying opportunities and understand how GP can be maximised from these
Co‑ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA
Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date
Advise customers on licensing procedures and discuss purchasing options with them
Manage Customer Relationship Management System (Dynamics) for allocated accounts
Assist Account Manager with monthly forecasting and account mapping
Ensure all orders are processed accurately in line with operations procedures
Ensure all outstanding orders are delivered and invoiced at the end of each month and follow up with suppliers/distribution where required
Provide, track, and follow up on all software quotations & manage and notify customers for all contractual renewals
Complete operational tasks across all vendors including management of all renewals and annuity business
Maintain regular liaison with the relevant personnel within our customers' organisation (specifically at Purchasing level) & build relationships on a day‑to‑day basis
Distribute & follow up on all database alerts such as compliance and agreement expiry notifications
Train customers on vendor portals and management of these and their benefits
Collate and prepare data for customer QBR meetings
Attend Customer review meetings & perform Operational health checks on a regular basis
Provide cover for members of your team as necessary
Generate incremental business opportunities through strong customer relationships
Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available
Source pricing for all vendors and be able to digest new licensing information and explain this back to the customer
Qualifications
Minimum A-Levels (A‑C) English & Mathematics
Batchelor's Degree in a relevant subject
A good understanding of IT (specifically software) and Business IT challenges
Interest in furthering Sales career by gaining supported experience dealing with customers
A proven track record of excellent customer service
Your future starts here – Why Bytes?
Over 800 staff (plans to double in size over the next 5 years)
Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin
Winners of an array of industry awards
Sunday Times Top 100 Best Places to Work
Excellent training and career prospects offered
Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
Supporters of 85+ charities with strong commitment to diversity and sustainability
Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on‑going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long‑standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
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Compétences linguistiques
- English
Avis aux utilisateurs
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