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À propos
Identity theft coverage/liliEAP (Employee Assistance Program)/liliMany more supplemental benefits available/li/ulpRequired Skills / Abilities:/pulliProficient in SAP, Salesforce (or other comparable CRM), and MS Suite./liliExcellent communication skills both, written and verbal./liliAbility to work well independently and in a team environment./li/ulpPersonal attributes:/pulliA positive, can-do attitude with strengths in speedy and accurate responses/liliA high level of integrity due to confidentiality of company and customer sensitive data./liliFriendly, professional, and able to communicate at all levels, both internally and externally, via e-mail and telephone./liliComputer and IT literacy includes the ability to learn new systems./liliAbility to follow policies and procedures, while identifying opportunities to improve and enhance customer experience./liliAdaptable to change./liliOrganized, with a strong ability to prioritize tasks and manage time to support multiple initiatives./liliEager to learn and grow./li/ulpKey Job Responsibilities:/pulliCreate and maintain internal and external requisitions for purchase of parts to support customer demands. Oversees parts sales orders through shipment to customers./liliSupports execution of annual satisfaction survey
works with sales to identify customer contacts, follows up with customers/sales to drive response rates./liliEnters and tracks RMAs, acting as the central point of contact for membrane, part, and service complaints from ETO Systems Customers./liliTrack and submit workbooks for price increases and customer master data attributes./liliAdministratively support commercial projects, as needed./liliPeriodically assist the Marketing team packing company giveaways./liliSupport the implementation and usage of the CRM platform (Salesforce)/liliPull monthly reporting on active projects, contact the Commercial team to validate hours./liliManage service and sales orders from entry through invoicing for new system proposals and service projects
Enter into SAP, follow up with commercial and project management through project completion, notify the team of closure, and invoice in SAP./liliAccepts and validates customer Purchase Orders and enters order into SAP./liliComplete customer workbook requests for new and existing customers and liaise with AP Customer Master Data (CDM) team to ensure timely completion./liliEfficiently communicate information from customers to our Treasury group for credit card and credit transactions, credit worthiness, receipt of payment and order release for shipment./liliCommunicate with scheduling regarding order shipment dates, and advise customers of shipping details, any potential order changes (or delays), or partial shipments./liliWorks with customer, sales manager, and Air Products Legal and/or Trade Compliance departments to validate compliance to domestic and international laws and regulations./liliIssues order acknowledgements to customers./li/ulpMinimum Hiring Requirements:/pulliA bachelors or associates degree is preferred but is not required./liliA high school diploma or GED is required./liliProficiency in SAP, Salesforce (or other comparable CRM) and MS Suite is required./liliExcellent customer service experience is required./liliExcellent communication skills and attention to detail are required./liliA valid drivers license, clean driving record, and a reliable personal vehicle are required./li/ulpJoin Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth./ppWe are the worlds largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future./ppAt Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products./ppWe offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment. We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status./ppAir Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com./p/div
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- English
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