Customer Service Representative Part-Time

CityBus is seeking a friendly and reliable Customer Service Representative to assist passengers and promote a positive public image of our transit services. In this role, you'll provide information about routes and schedules, respond to customer questions and feedback, and help ensure every rider has a great experience.

Schedule:

• Monday: 2:30 PM – 8:40 PM
• Tuesday: 2:30 PM – 8:40 PM
• Saturday: 2:30 PM – 8:40 PM

What We're Looking For:

• Strong communication and customer service skills
• Attention to detail and a professional attitude
• Basic computer skills (Microsoft Office)
• Prior customer service experience preferred

Join a team that keeps our community moving

CityBus is an Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of one (1) year in a customer service role.
• Must pass required drug screen and background checks and be able to lift up to 40 lbs. occasionally.

Core Competencies

• Customer Experience Focus: Demonstrates a sincere dedication to providing an outstanding customer experience with a courteous and supportive approach.
• Communication Skills: Effectively conveys information verbally and in writing, ensuring clarity and understanding across all interactions.
• Problem-Solving Ability: Analyzes customer inquiries to offer viable solutions, applying knowledge of CityBus services to assist with trip planning and issue resolution.
• Team Collaboration - Works harmoniously with co-workers, promoting a positive team environment that enhances overall customer service.
• Adaptability - Adjusts quickly to changing circumstances, such as service interruptions or unexpected customer needs, while maintaining professional composure.
• Attention to Detail - Executes tasks accurately, especially in handling fare media, sales logs, and customer records, to ensure operational consistency.
• Technical Proficiency - Demonstrates the ability to learn and utilize relevant computer applications and software to support efficient customer service operations.