Front Desk Receptionist

About the Practice

We are a busy, modern oral and maxillofacial surgery practice with locations in Wayne and South Orange, NJ, dedicated to providing high-quality surgical care and an exceptional patient experience. We are seeking a motivated, detail-oriented Oral & Maxillofacial Surgical Assistant to join our clinical team.

Position Summary
The Front Desk / Patient Treatment Coordinator will serve as the first point of contact for patients and play a key role in coordinating care, managing communication, and ensuring smooth front-office operations. This position requires excellent interpersonal skills, strong organizational ability, and experience with insurance verification and patient scheduling.

Key Responsibilities

• Answer and manage incoming phone calls in a professional and courteous manner
• Greet and check in patients; manage check-out and follow-up scheduling
• Coordinate patient treatment plans and surgical scheduling with the doctor and clinical team
• Verify dental and medical insurance benefits prior to patient visits and surgeries
• Obtain and communicate coverage details to patients
• Prepare and manage patient paperwork, consents, and financial estimates
• Collect co-pays and payments; manage basic billing inquiries
• Maintain accurate patient records in the practice management system
• Support front office workflow across both locations as needed

Qualifications & Requirements

• Prior experience in a dental or oral surgery front desk role preferred
• Experience with patient treatment coordination and scheduling
• Strong understanding of dental and medical insurance verification and pre-authorization
• Excellent phone etiquette and patient communication skills
• Strong organizational and multitasking abilities
• Attention to detail with accurate data entry and documentation
• Reliable transportation and ability to commute between Wayne and South Orange, NJ

Preferred Skills

• Experience in an oral and maxillofacial surgery practice
• Familiarity with dental software and electronic health records
• Comfort working in a fast-paced, multi-provider environment

Compensation & Benefits

• Competitive compensation based on experience
• Opportunity to grow in a high-quality surgical practice

Job Type: Full-time

Pay: $ $28.38 per hour

Expected hours: 35 – 40 per week

Work Location: In person