Help Desk Associate

United Consumer Financial Services Compa

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

The Help Desk Associate provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues. This role is ideal for individuals starting their IT career and looking to develop troubleshooting and customer service skills in a fast-paced environment.

• Respond to incoming support requests via phone, email, or ticketing system.
• Diagnose and resolve basic technical issues related to end-user desktops, laptops, printers, and mobile devices.
• Prepare and deploy computing equipment to end-users and assist with tech refresh.
• Assist with password resets,