Senior Desktop Support Engineer

Position Overview
The Desktop Support Technician will provide exceptional technical support to both on-site and remote employees and contractors. This role requires a strong balance of technical expertise and customer service skills, with a passion for technology and helping people. The ideal candidate communicates technical information clearly to users of varying technical skill levels and works collaboratively across teams and locations.

• Provide day-to-day technical support via ticketing system, email, instant message, and phone
• Install, configure, support, and upgrade desktop systems, software, peripherals, and related equipment
• Follow up on open issues to ensure timely resolution and high user satisfaction
• Proactively identify opportunities to streamline and automate IT support processes
• Manage and monitor internal IT assets to maintain accurate inventory records
• Set up and manage user access, hardware, and systems as part of employee onboarding and offboarding
• Provide facilities-related IT support, including telecom and internet service providers
• Support conference room audio/visual equipment as needed
• Travel to company locations and provide after-hours support when required
• Perform additional duties as assigned

• Basic understanding of corporate IT systems, infrastructure, and technology solutions
• Strong ability to communicate technical information to both technical and non-technical users

• Experience supporting multiple operating systems:

• Windows

• Mac OSX
• Linux distributions (Debian/Ubuntu, RedHat/CentOS, etc.)
• Hands-on experience with computer hardware, mobile devices (iOS & Android), and peripherals such as printers, scanners, and multi-function devices
• Self-starter who requires minimal supervision and demonstrates strong problem-solving skills
• Resourceful, customer-focused, and able to thrive in a team-oriented environment