Office Services Supervisor

Office Services Supervisor 3

• Job ID
  : 90955
• Location
  : St. Paul
• Telework Eligible
  : Yes
• Full/Part Time
  : Full-Time
• Regular/Temporary
  : Unlimited
• Who May Apply
  : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 12/30/2025.
• Date Posted
  : 12/24/2025
• Closing Date
  : 01/05/2026
• Hiring Agency/Seniority Unit
  : Revenue Dept / Revenue (inc Assesors)-MMA
• Division/Unit
  : Tax Operations / Tax Ops-Demographics
• Work Shift/Work Hours
  : Day Shift
• Days of Work
  : Monday - Friday
• Travel Required
  : No
• Salary Range:
  $ $41.09 / hourly; $56,877 - $85,795 / annually
• Classified Status
  : Classified
• Bargaining Unit/Union
  : 216 - Middle Management Association/MMA
• FLSA Status
  : Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities
  : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position provides leadership for and management of the Demographic Unit of the Tax Operations Division. The Demographics supervisor is responsible for managing taxpayer compliance with tax laws through demographics review of all Individual Income Tax and Property Tax Refund returns.

In addition to demographics review, this position is also responsible for managing and coordinating the return mail process for the Department of Revenue, locating new addresses for returned mail from the Central Print process. This position is assisted by a lead worker, and directly manages both permanent and seasonal employees.

This position is eligible for hybrid telework.
Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Minimum Qualifications

• Lead worker or supervisor experience

AND

• One (1) year of professional experience or three (3) years of technical or administrative experience demonstrating the following:
• Supervisory or leadership experience demonstrating the ability to train, assign, evaluate work, hire, discipline, and reward employees.
• Experience and/or education in conflict resolution or resolving critical issues.
• Experience demonstrating strategic planning skills and the ability to multitask and prioritize work.
• Experience interpreting laws, regulations, and procedural documents and prepare written reports.
• Demonstrated communication skills sufficient to exchange information and establish effective internal and external working relationships with stakeholders.

Preferred Qualifications

• Experience with budgeting, purchasing, researching and planning
• Experience with various software applications including Word, Excel, etc. and the ability to train internal staff on those applications;
• Experience with scanning and imaging processes and systems
• Experience with GenTax or a similar Tax Accounting system
• Experience with returned mail processes
• Experience with maintaining accurate customer