Client Support Trainee

We're hiring a Client Support Trainee, AKA "the person customers end up genuinely thanking". You'll be helping clients find the right Frontier solutions, guiding them through questions, and making their experience smooth. This Client Support Trainee role is great for anyone who loves solving problems, uplifting people, and bringing good energy to every interaction.

Not only is HLS Connecticut about marketing, but we're also a reliable partner for professional growth. Joining our team as an Client Support Trainee means learning from seasoned experts, gaining hands-on experience in event sales and client support, and building a foundation for a rewarding career. With our focus on innovation and collaboration, you'll develop skills that set you apart while helping create unforgettable experiences that leave a real impact.

Key Duties of the Client Support Trainee

• Engage with clients in person and assist them with understanding Frontier's service options through friendly, detailed explanations.
• Conduct in-depth product discussions that help customers evaluate the features and value of each available service.
• Guide clients through the sales journey, ensuring every step feels easy, informed, and personalized.
• Provide reassuring support by answering service-related questions and connecting customers to helpful resources.
• Maintain precise notes on client needs, preferences, and past interactions to ensure smooth future follow-ups.
• Work with teammates to find ways to elevate client experience, streamline communication, and improve overall satisfaction.
• Deliver consistent, empathetic service that reflects the positive, solution-oriented culture of the company.

Desired Qualities of the Client Support Trainee

• Excellent comprehension skills.
• A naturally friendly, supportive personality.
• Interest in learning telecom products without intimidation.
• Comfort with customer-facing, conversation-heavy environments.
• A positive mindset suited for a performance-driven team.
• Ability to problem-solve calmly and effectively.
• Time management skills and accountability.
• Local travel availability for campaign locations.

What You Get as an Client Support Trainee

• Weekly pay that rewards your effort.
• Growth opportunities into leadership or advanced client roles.
• Travel opportunities for regional events.
• A warm, encouraging team that values collaboration.
• Fun company culture with team-building events.

Think you're built for this Client Support Trainee role? Tap Apply and don't let this opportunity slip by

Pay: $1, $1,350.00 per week

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person