Veterinary Group Practice Manager

Description
Position at Animal Clinic East
Veterinary Group Practice Manager
We are a full service veterinary medical facility with two full-service clinic locations in Chattanooga, TN. The professional and courteous staff at Animal Clinic Downtown & Animal Clinic East seek to provide the best possible medical, surgical, and dental care for our highly valued patients.  We go above and beyond to meet the strict requirements of AAHA, The American Animal Hospital Association, to maintain our accreditation for caring for companion animals. AAHA accreditation is sought voluntarily by only 15 percent of North American veterinary practices, and we are proud to be one of them

Position Overview
The Group Practice Manager reports directly to the Regional Director Operations (RDO) to lead and manage a small group of hospitals and ensure the quality of medical care, unmatched client experience, associate engagement, and maximum productivity of the hospital team. The Group Practice Manager builds a long-term relationship with the hospital teams and clients. The Group Practice Manger partners with the RDO to support their teams, and Medical Directors (if applicable) to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve the medical quality, client experience and business performance of the hospitals.

Essential Duties and Responsibilities:

• Partner with the Team Leads (if applicable) and Medical Directors to manage the hospitals as role models and champions of United Veterinary Care's brand to provide consistent high-quality care and unmatched client experience to the most pets and clients and to maximize efficiency, productivity, and profitability.
• Train the team on hospital guidelines and practices and supervise and train teams to ensure compliance.
• Identify potential obstacles or opportunities and formulate solutions to remove barriers in operations that would impede the teams from delivering excellent care and experience.
• Work with Team Leads to develop SMART goals that align with hospitals' strategy.
• Provide effective communication between the hospital teams, clients, RDO, RVP-CO and Support Center teams.
• Provide training and support on UVC systems, technology, and support functions.
• Provide coaching, mentorship, and training on "unmatched" client experience in the hospitals.
• Build collaborative relationships, including strong professional relationships with UVC team members, clients, and community.
• Develop annual planning, budgeting, and goals for hospitals productivity levels in partnership with Support team, RDO and hospital leadership.
• Consistently and regularly communicate with RDO and RVP-CO
• Create a meeting cadence to support the Team Leads and leadership of the hospitals you support

People/Human Resources

• Coaching/Performance Improvement and Performance Development

• Support Team Leads on all performance conversations/coaching for all Para staff.

• Partner with MD/RDO/RVPCO/People Advisor in those conversations for all Doctors.
• Partner with RDO and People team on Performance Improvement Plans (PIPs), Performance Coaching (PCs) and terminations.
• Keep RDO/People informed on ongoing coaching and PIPs, as well as escalating performance/conduct concerns
• Partner with RDO/RVP-CO on yearly performance reviews of the hospital leadership team

• Establish development plans for the Team Leads and partner with RDO/People on execution

• Hiring/Training

• Support Team Leads on a comprehensive onboarding and training plan for all staff
• Submit HelpDesk tickets for open roles in the hospitals and support Team Leads with hiring and interviewing
• Support Team Leads on taking budget into